How do I make a purchase?

To place your order :-

1.You will need to log in to your account using your Username and Password. If you don’t have an account

created yet, you will need to sign up before proceeding.

2. Click the “Add to Shopping cart” button on the products you wish to purchase.

3.Click “Continue Shopping” to continue add other products into your shopping cart, or click “Checkout” to

proceed to the payment page.

4. Confirm your shipping address and select your payment method.

5. Click “Confirm Order” to complete the purchasing process.

How do I know my order is placed successfully?

A confirmation email will be sent to you within 15mins after you placed your order.

Your order is placed successfully if you received the confirmation email.

How do I change my order?

Please contact with us immediately if you would like to change your order.

Order will be dispatched in 48 hours in business days. Any change to the order made

after parcel dispatch may subject to extra charge on shipping and delay.

What if I don't receive any confirmation email after I placed the order?

Your confirmation email may fall into junk mail. Please check your junk mail mailbox.

If you still cannot find it, please contact our customer service and we will confirm with you

whether the order is placed successfully.

How protective is Refine cases?

Protection depends on the product series.

Our Original Clear Case airbag series provide well balance of protection and comfort providing high degree

of protection while maintaining original design of the phone.

Phone case is not a 100% guarantee to protect your phone in any circumstance so please use

your phone in caution.

Is it hard to install the Tempered glasses by myself?

All screen protector comes with a applicator tray which helps you align the screen protector to

your phone at ease. Things can't go wrong with the applicator tray.

Will the clear phone case turn yellow easily?

Our clear phone case are made from high quality TPU material to ensure its durability and protectivity.

TPU may turn yellow when exposed to excessive amounts of heat, UV light, and chemicals. The level of

yellowing completely depends on using habits and the environments in which the phone case is used.

We have selected the best quality raw material to prolong the aging process.

Does REFINE accept bulk order?

REFINE welcomes bulk order. Please contact our customer care service for details.

What payment methods do REFINE accept?

REFINE support all major credit card (VISA, Master) and PayPal as payment.